Terms & Conditions

In these Terms, the following definitions apply:

"Account" means the registered account created by the Customer to access and use the Service.

"Authorised Users" means the individuals who are authorised by the Customer to use the Service pursuant to the subscription purchased, each of whom must have their own unique login credentials.

"Content" means all information, data, text, documents, templates, forms, checklists, policies, risk assessments, toolbox talks, method statements, training materials, guidance notes, and any other materials made available through the Service.

"Customer Data" means all data, information, documents, files, and materials uploaded, entered, created, or stored by the Customer or its Authorised Users within the Service.

"Intellectual Property Rights" means all patents, copyrights, design rights, trade marks, service marks, trade secrets, know-how, database rights, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

"Service" means the StonePad cloud-based health and safety management platform, including the website, web application, mobile applications, all features, modules, tools, integrations, and related services.

"Subscription" means the paid membership plan purchased by the Customer to access and use the Service for the applicable subscription period.

2.1 In order to use the Service, you must: be at least eighteen (18) years old and able to enter into contracts; complete the registration process; agree to these Terms; and provide true, complete, and up-to-date contact information.

2.2 By using the website and/or the Service, you represent and warrant that you meet all the requirements listed above, and that you will not use the Service in a way that violates any laws or regulations. We may refuse service, close accounts of any users, and change eligibility requirements at any time.

2.3 In order to use the Service, you must have a valid Account. To acquire an Account for the Service, you must provide us with a valid electronic mail address and other account information as requested. You are responsible for maintaining the confidentiality of the access data for your Account, and are fully responsible for all activities that occur under your Account.

2.4 One person or legal entity may maintain no more than one Account.

2.5 Your login may only be used by one person — a single login may not be shared by multiple people. A paid team membership plan may create separate logins for as many Authorised Users as its Subscription allows. Each Account must only be used by one person.

2.6 The number of Authorised Users must not exceed the number of accounts you have ordered from us. If the number of users exceeds your plan allowance, you will be required to upgrade your Subscription.

2.7 You agree to (a) immediately notify us of any unauthorised use of your Account or any other breach of security, and (b) ensure that you exit (log out) from your Account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to comply with this section.

2.8 In consideration of use of the Service, you agree to: (a) provide true, accurate, current and complete information about yourself and your business as prompted by the registration form, and (b) maintain and promptly update your Account information to keep it true, accurate, current and complete. We assume no duty to verify such information. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your Account and refuse any and all current or future use of the Service (or any portion thereof).

2.9 Accounts created for the purpose of evaluating, benchmarking, reverse-engineering, or gathering competitive intelligence about the Service are expressly prohibited and will be terminated immediately without notice.

3.1 We work to keep the information provided by the Service up to date. The Service information and website content is provided 'as is' and we make no representation, endorsement or warranty as to its accuracy, completeness, or fitness for any particular purpose. We update the content within the Service from time to time, but its content is not necessarily complete or up to date at all times. Any of the material within the Service may be out of date at any given time, and we are under no obligation to update such material. We will not be liable for any action taken (or not taken) in reliance upon the Service information and such action is taken entirely at your own risk.

3.2 The content provided by the Service is not intended to and does not constitute legal advice, professional health and safety consultancy, or personalised recommendations under any circumstance. The Service is a management tool and does not replace the need for competent professional advice.

3.3 Where the Service includes AI-generated content (including but not limited to risk assessments, toolbox talks, policies, method statements, and COSHH assessments), such content is produced by artificial intelligence and must be reviewed, verified, and approved by a competent person before use. AI-generated content is provided as a starting point only and we accept no liability for any loss, damage, injury, or regulatory non-compliance arising from the use of AI-generated content without appropriate professional review and adaptation.

3.4 We reserve the right to make any changes to the content of the Service without notice and without liability to you. External websites to which we provide hypertext links are not under our control and we take no responsibility for them and shall not be liable in any way for their content. We do not accept any responsibility for, or liability in respect of, any information which appears within the Service as a result of unauthorised actions.

3.5 Health and safety legislation, regulations, approved codes of practice, and guidance are subject to change. It is your sole responsibility to ensure that any content, documents, assessments, or policies created using the Service remain compliant with current legislation applicable to your jurisdiction and industry sector.

4.1 Each Authorised User (being an individual person) must have their own StonePad Account to access the Service, with their correct name and email details. Sharing of Accounts is strictly forbidden.

4.2 While you are authorised to use the Service, you are granted a limited, revocable, non-exclusive, non-transferable licence, without the right to sublicense, subject to your compliance with these Terms, to access and use the Service solely for the purposes described herein. Except for the limited access rights expressly granted in this paragraph, you obtain no rights to the website or Service. We shall own and retain all rights, title, and interests in and to our website(s), mobile applications, and related software, all improvements, enhancements, modifications, and all Intellectual Property Rights therein.

4.3 You are granted the right to use the Service for your own internal business purposes and for the business registered to your Account only.

4.4 Your Account access is limited to one single business — being a limited company, partnership, or sole trader. Groups of companies, multiple businesses, franchises, multiple branches, or umbrella organisations must each purchase separate Subscription plans for each end user to benefit from the Service. Over-usage will result in automatic account suspension.

4.5 You may not download any parts of the Service except where the Service provides a copy of the content in a downloadable format (such as PDF documents). Where the Service provides a downloadable format, you may only use the downloaded copy in the format provided by the Service. Any downloads created must be used only for the registered business. Any downloads created must be used as described in our documentation and for their intended purpose within your business operations.

4.6 You may not reproduce, disassemble, decompile, reverse-engineer, or create derivative works based upon the whole or any part of the Service. You will not sell any part of the Service to third parties. You may not use the Service to provide services to third parties. You will not distribute any content or other materials to third parties for sale or resale whether as part of a package or as a separate product. You will not sell, lease, loan, transfer, assign, distribute, or commercially exploit any parts of the Service to any third party. Multi-use configurations or network distribution of content or the Service is expressly prohibited.

4.7 You may not use the Service, its content, structure, layout, features, workflows, or functionality as inspiration, reference, or basis for developing, designing, or creating any competing product, service, or platform. Any attempt to replicate, imitate, or derive ideas from the Service for the purpose of creating a similar or competing offering is strictly prohibited and constitutes a material breach of these Terms.

4.8 You agree to protect the Service from unauthorised use, reproduction, or distribution. You will notify us of any known or suspected unauthorised use including unauthorised use or theft of your login or registration information.

4.9 Team plans may only add the number of Authorised Users ordered (with a 20% additional annual allowance to accommodate staff turnover). You will need to contact support if this limit is reached and may need to upgrade your plan if the required number of users exceeds the current plan allowance.

4.10 Where you are permitted to upload files or other content to the Service, you may only upload content and/or files of the type expressly permitted. The Service may not be used as a general 'file sharing' or 'file storage' service beyond its intended purpose. Over-usage or misuse of storage facilities will result in automatic account suspension.

4.11 Support requests must be specific to the Service. We provide support for the Service provided and are willing to help troubleshoot issues at a high level, but are not able to create or edit custom documents, policies, risk assessments, or other bespoke content for you. Support requests relating to general health and safety consultancy, legal advice, or other matters beyond the scope of the Service are not included.

4.12 Access to the Service may be interrupted due to routine site maintenance, system updates, or by actions beyond our control such as external events, internet service provider failures, and equipment failure.

4.13 We reserve the right to modify, add, or remove content, features, modules, and functionality of the Service at our sole discretion and without prior notice.

4.14 Any use of the Service in a manner not expressly authorised by these Terms constitutes a material breach and copyright infringement, entitling us to exercise all rights and remedies available under this agreement and/or any applicable laws.

4.15 Abuse or excessive use of the Service (including but not limited to automated access, scraping, excessive API calls, or use beyond reasonable business needs) may result in the temporary or permanent suspension of your Account. We, in our sole discretion, will determine what constitutes abuse or excessive usage. We will make a reasonable attempt to warn you via email before suspension, except in cases of serious or deliberate misuse.

4.16 You may not assign, transfer, or sublicense any of your rights or obligations under this agreement without our prior written consent.

4.17 You shall not use the Service to store, transmit, or process any data that is unlawful, defamatory, obscene, or in violation of any applicable data protection legislation.

5.1 Where the Service is made available via mobile applications (iOS and/or Android), your use of such applications is subject to these Terms in addition to any applicable app store terms and conditions (Apple App Store Terms of Service or Google Play Terms of Service).

5.2 Mobile applications are provided for use on compatible devices only. We do not guarantee compatibility with all devices, operating systems, or versions thereof.

5.3 You acknowledge that mobile applications may require access to certain device features (including but not limited to camera, location services, push notifications, and local storage) in order to provide full functionality. You may control these permissions through your device settings, however disabling certain permissions may limit the functionality available to you.

5.4 Mobile applications must not be modified, decompiled, reverse-engineered, or distributed in any manner other than through the official app stores through which they are made available.

‍

6.1 The Service may integrate with or provide access to third-party services including but not limited to cloud storage providers, mapping services, vehicle lookup services, artificial intelligence services, and document management platforms.

6.2 Your use of any third-party services accessed through the Service is subject to the respective terms and conditions and privacy policies of those third-party providers. We accept no responsibility or liability for the availability, accuracy, or functionality of any third-party services.

6.3 We do not guarantee the continued availability of any third-party integrations and reserve the right to add, modify, or remove integrations at any time.

6.4 Any data shared with third-party services through integrations is subject to the privacy policies and data processing practices of those third parties. You are responsible for reviewing and accepting the terms of any third-party services you choose to connect.

7.1 Anyone using a credit or debit card, or otherwise ordering a paid Subscription, product, or service, represents and warrants that they are authorised to use that payment method and place the order, and that any and all charges may be billed to that payment method and will not be rejected.

7.2 The payment method you provide as part of your billing data will be billed in accordance with your chosen Subscription plan and billing cycle. All charges are exclusive of VAT unless otherwise stated.

7.3 Your Subscription will automatically expire at the end of the active billing period unless renewed. We will not automatically renew your Account without your express consent, ensuring you remain in full control of your renewal.

7.4 By completing payment, you give express consent for immediate access to the Service and digital content provided. The right to cancel the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 will be lost as soon as access is provided (once payment is completed).

7.5 We will refund any prepaid period if we stop providing the Service to you for a reason that is not laid out in these Terms. You will not be entitled to a refund from us under any other circumstances.

7.6 Digital content and access as provided by the Service is not returnable once access is granted via your Account, and therefore we are not able to offer refunds. If you are having trouble using your Account, please contact us for technical assistance.

7.7 You must continue to pay all fees that come due during the remainder of your Subscription period.

7.8 We may change our fees at any time by posting a new pricing structure to our website and/or sending you a notification by email. Fee changes will apply to new Subscriptions and renewals only; existing Subscriptions will not be affected until renewal.

7.9 All invoices are payable within the period stated on the invoice. Late payments may result in suspension of access to the Service and may incur interest at the rate of 4% above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

8.1 We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection legislation.

8.2 When you visit our website and use the Service, we collect and process personal data as necessary to provide the Service, manage the customer relationship, and comply with our legal obligations. The lawful bases for processing include: (b) performance of a contract, (c) legal obligation, and (f) legitimate interests.

8.3 To use the Service, we need to process certain personal data including your IP address, email address, name, business name, and Account credentials. Processing this data is necessary to provide the Service and related technical support, in order to enter into and perform the contract. It is voluntary to provide us with personal data, but we cannot provide you with our services if you choose not to.

8.4 When you create an Account, you must share your email address, name, business details, and set a password. If purchasing a Subscription, you must enter your payment details. The purpose of this processing is to fulfil our obligation to deliver the services you have purchased and manage the customer relationship. The lawful basis is (b) contract and (c) legal obligation related to accounting, tax, and other business laws we must abide by.

8.5 We use personally identifiable information for the following purposes: to provide the features and functionality of the Service; to respond to customer service requests; to send you communications regarding the Service, updates, and related information; to process payments; and for other administrative purposes.

8.6 We will use your contact details to send you requested information and for improving our services. We may occasionally contact you with updates relating to the Service, regulatory changes, or information relevant to your use of the Service. These communications are carried out for a legitimate interest. You may choose to stop receiving non-essential email communications by following the unsubscribe instructions included. If you have an active Account, we do need to send you certain communications regarding the Service (such as account access, security alerts, billing, and service changes) and you will not be able to opt out of these essential communications.

8.7 We will not sell, trade, or rent your personal data. Your data is yours, and we will only use it to provide you with the Service. By using our Service, you are entering into a contract with us and agree to our data processing practices as described herein.

8.8 We process personal data for as long as you are a customer and are required by law to store business records, including personal data, for at least six years after the end of the customer relationship for accounting and bookkeeping purposes.

8.9 To operate our business, we may share your personal data with trusted third-party data processors for essential functionality (such as payment processing, transactional emails, cloud infrastructure, and support systems). We only use data processors that are reputable, well-established, and with whom we have appropriate data processing agreements in place. These processors are authorised to use your personally identifiable information only as necessary to provide services to us or to comply with applicable legal requirements.

8.10 All online payment methods are processed with bank-grade security and industry-standard encryption. We do not store or retain full financial information once a transaction has been processed.

8.11 We use essential cookies for security purposes in order to validate individual user sessions and provide the Service. We do not use cookies for tracking or advertising purposes.

8.12 We do not rent or sell any personally identifying information to other companies or individuals. We restrict access to your personally identifying information to our staff for the processing and provision of our Service only.

8.13 You may request deletion of your personal data in a manner consistent with the functionality of the Service. As certain data is necessary to provide the Service and access to your Account, removal of this data (including your email address and name) will require deletion of your Account. Account deletion can be initiated from your Account settings and is irreversible.

8.14 Where the Customer acts as a data controller and we process Customer Data on behalf of the Customer, we act as a data processor. The Customer remains responsible for ensuring that appropriate lawful bases exist for the processing of personal data within their Account and that data subjects have been appropriately informed.

8.15 In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of natural persons, we will notify affected customers without undue delay and in any event within 72 hours of becoming aware of the breach.

9.1 You retain ownership of all Customer Data uploaded to or created within the Service. We do not claim any ownership rights over your Customer Data.

9.2 You grant us a limited licence to host, store, process, and display your Customer Data solely for the purpose of providing the Service to you.

9.3 You are solely responsible for the accuracy, quality, integrity, legality, and appropriateness of all Customer Data.

9.4 We perform regular backups of Customer Data as part of our standard operations. However, you are responsible for maintaining your own backups of critical data. We shall not be liable for any loss of Customer Data except where such loss results directly from our negligence.

9.5 Upon termination of your Subscription, you will have a period of thirty (30) days to export your Customer Data. After this period, we reserve the right to delete your Customer Data from our systems, although residual copies may remain in backup systems for a limited period.

10.1 If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you agree not to disclose it to any other person or entity. You also acknowledge that your Account is personal to you and agree not to provide any other person with access to the Service using your Account details, email, password, or other security information.

10.2 The Account holder is solely responsible for their use of the Service, including securing the Account authentication credentials, systems, and devices used to access the Service, and backing up their data.

10.3 You agree to notify us immediately of any unauthorised access to or use of your Account or password or any other breach of security. You also agree to ensure that you log out from your Account at the end of each session. You should use particular caution when accessing your Account from a public or shared computer or device, so that others are not able to view or record your password or other personal information.

10.4 You are responsible for maintaining the security of your Account and password. StonePad will not be liable for any loss or damage arising from your failure to comply with this security obligation.

10.5 We implement appropriate technical and organisational measures to protect the Service and Customer Data against unauthorised access, loss, destruction, or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10.6 Where the Service provides features such as PIN access, QR code authentication, or kiosk mode for worker portals, you are responsible for ensuring that these access methods are configured and managed appropriately for your operational environment.

11.1 The content, templates, forms, checklists, policies, risk assessments, and other materials provided to you as part of the Service are generic in nature and need to be adapted, reviewed, and customised to meet your specific requirements, workplace conditions, and regulatory obligations. We use all reasonable efforts to keep the Service up to date, however we make no representations about the suitability, reliability, availability, and accuracy of the information provided for any particular purpose.

11.2 The Service does not offer legal advice, professional health and safety consultancy, or custom compliance advice. We are not acting as your health and safety advisors, consultants, or competent persons, and your use of the information provided does not create a client-consultant relationship with StonePad. The Service is a management and organisational tool only.

11.3 To the maximum extent permitted by applicable law, you assume full responsibility for any loss that results from your use of the Service. We and our team will not be liable for any indirect, punitive, special, incidental, or consequential damages under any circumstances, even if they are based on negligence or we have been advised of the possibility of those damages. This includes but is not limited to: loss of profits, loss of business, loss of goodwill, loss of data, business interruption, personal injury, property damage, regulatory fines or penalties, or any other losses arising from your use of or inability to use the Service.

11.4 Our total aggregate liability for all claims made about the Service in any twelve (12) month period will be no more than the total fees paid by you for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.

11.5 We will not be liable for any loss of any kind including lost profits or other consequential losses arising from your use or inability to use the Service or from errors or deficiencies in any part of it.

11.6 It remains your sole responsibility to ensure that any content, documents, assessments, policies, or other materials acquired, generated, or created as part of the Service are appropriate, accurate, complete, and legally compliant in all respects for their intended purpose. We give no warranty that such material will be fit for its intended purpose without appropriate review and customisation by a competent person.

11.7 No liability shall attach to StonePad for loss or damage of any nature suffered as a result of the use of the Service or for any errors or omissions in the contents.

11.8 You acknowledge that the information and content provided by the Service are not intended to replace legal, health and safety, or other professional advice and that we strongly advise that such advice be sought in all cases where such advice is necessary or appropriate and particularly in any circumstances where you are in any way unsure about the legal, regulatory, or compliance aspects of the Service, content, or related matters.

11.9 You assume sole responsibility for adapting any information, templates, documents, risk assessments, policies, method statements, and any other materials created from or through use of the Service, and for ensuring that they meet your needs, comply with applicable legislation, and are appropriate for your specific workplace and operations.

11.10 Support, information, and guidance provided by the Service is for the Account holder and their Authorised Users only, and not for third-party use in any circumstances.

11.11 Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited by applicable law.

12.1 You agree to indemnify, defend, and hold harmless StonePad, its affiliates, officers, directors, employees, consultants, agents, and suppliers from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, legal fees as and when incurred) arising from your use of the Service, your use of your Account, your violation of these Terms, or the infringement or violation by you or any other user of your Account of any Intellectual Property Rights or other right of any person or entity.

12.2 You agree to indemnify and hold us and our team harmless from any losses, including legal fees, that result from any claims you make that are not allowed under these Terms. You also agree to indemnify and hold us harmless from any losses, including legal fees, that result from third-party claims that you or someone using your credentials did something that, if true, would violate any of these Terms.

12.3 You agree to indemnify us against any claims, losses, damages, or liabilities arising from: (a) your failure to comply with applicable health and safety legislation; (b) your reliance on Service content without appropriate professional review; (c) injuries, incidents, or regulatory enforcement actions arising at your workplace or sites; or (d) your failure to properly adapt, review, or implement any materials obtained through the Service.

12.4 If we file an action against you claiming you breached these Terms, we are entitled to recover reasonable legal fees and any damages or other relief we may be awarded.

13.1 The entire contents of the website, the Service, and all associated materials are protected by copyright, trade mark, and other Intellectual Property Rights, unless otherwise indicated. All rights are reserved.

13.3 All interfaces, look and feel, user interface designs, navigation schemes, visual designs, colour schemes, layouts, program features, functionality, workflows, and structure of the contents of the website and the Service are the exclusive property of StonePad and may not be copied, reproduced, imitated, or used in derivative works.

13.2 Copying, reproduction, republishing, downloading, posting, broadcasting, transmitting, or making available to the public any content from the Service is expressly prohibited except as expressly permitted by these Terms.

13.4 You may not use the Service, its content, design, structure, features, or any aspect thereof as inspiration, reference material, or basis for developing, designing, building, or creating any competing or similar product, service, application, or platform. This prohibition applies whether the resulting product is commercial or non-commercial, and whether the copying is direct or indirect.

13.5 Removal of our branding, logos, watermarks, or copyright notices from any content, document, or material generated by or obtained through the Service is expressly prohibited.

13.6 You may not remove, alter, obscure, or delete any proprietary rights notices, labels, or marks on the Service or any content provided therein.

13.7 You may not remove, delete, transmit, distribute, or create derivative works from any of the content provided by the Service.

13.8 Any unauthorised use of the Service content, including reproduction, modification, distribution, transmission, republication, display, or performance of the content, is strictly prohibited and may result in civil and criminal penalties. We will pursue all available legal remedies against any infringement of our Intellectual Property Rights.

13.9 All trade marks, service marks, trade names, and logos displayed within the Service are the property of StonePad or their respective owners and may not be used without prior written consent.

13.10 Where the Service generates documents (such as PDF reports, risk assessments, policies, or other outputs) containing StonePad branding, you acknowledge that such branding forms part of the Service and may not be removed or obscured.

14.1 If your payment is overdue, we will disable your access to the Service until payment is received.

14.2 Upon expiration or termination of any Subscription period, you may not use, reproduce, distribute, transfer, or otherwise make available or create derivative works of the Service or content provided. In addition, upon expiration or termination of any Subscription or access period, you may not use, reproduce, distribute, transfer, sell, license, or otherwise make available any derivative works of any content provided by the Service. The terms of this agreement will continue to apply to any content previously obtained.

14.3 We may, at our sole discretion, at any time and for any reason, terminate the Service, terminate this agreement, or suspend or terminate your Account. In the event of suspension or termination, your Account will be disabled and you may not be granted access to your Account or any files or other content contained in your Account. We may delete your content after the data export period specified in section 9.5, although residual copies of information may remain in our backup systems for a limited period.

14.4 We may immediately suspend or terminate your Account without prior notice if: (a) you breach any material provision of these Terms; (b) you fail to pay any fees when due; (c) you engage in any activity that threatens the security, integrity, or availability of the Service; (d) you use the Service in a manner that is unlawful or harmful to other users; or (e) we are required to do so by law or regulatory authority.

14.5 Upon termination, all rights and licences granted to you under these Terms will immediately cease. Sections relating to Intellectual Property, Liability, Indemnification, Copyright, Confidentiality, and General Provisions shall survive termination.

15.1 Each party agrees to keep confidential all information received from the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

15.2 Confidential information shall not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without reference to confidential information; or (d) is required to be disclosed by law, regulation, or court order.

15.3 The obligations of confidentiality shall survive termination of these Terms for a period of three (3) years.

16.1 We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension, termination, or discontinuance of the Service.

16.2 We may change any of these Terms by posting revised terms on our website and/or by sending an email to the last email address you provided to us. Unless otherwise stated, the revised Terms will take effect thirty (30) days after posting or notification. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

16.3 We may change the website, the Service, any modules, features, or functionality of the Service at any time. We will endeavour to provide reasonable notice of material changes that significantly affect the core functionality of the Service.

17.1 We use email and other electronic means to stay in touch with our users, for support, and to keep you informed about new features, updates, and information related to the Service.

17.2 For contractual purposes, you consent to receive communications from us in an electronic form to the email address you have submitted or via the Service.

17.3 You agree that all terms of use, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that those communications would satisfy if they were in writing on paper.

17.4 StonePad provides support via email and the in-app support system. Response times may vary and are not guaranteed. We do not provide telephone support unless otherwise stated in your Subscription plan.

18.1 Whilst the Service has been compiled in good faith, we make no warranty or representation to you that the use of this website and/or Service will be uninterrupted or error-free or that this site or the servers and infrastructure that make it available are free of viruses, bugs, or other harmful components. We and all other web publishers have limited control over the internet, which is a global public network of computers and the method by which you access this website and/or Service.

18.2 As a consequence, we take no responsibility for service interruption or the transmission of viruses or other malicious computer code through this website or Service, however we do take security seriously and take reasonable steps to protect the security of the Service and its infrastructure.

18.3 The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

18.4 We do not warrant that the Service will meet your specific requirements, that the Service will be uninterrupted, timely, secure, or error-free, that the results obtained from use of the Service will be accurate or reliable, or that any errors in the Service will be corrected.

18.5 You understand and agree that any material downloaded or otherwise obtained through the use of the Service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or mobile device or loss of data that results from the download of such material.

19.1 StonePad is a health and safety management tool. It is NOT a health and safety consultancy, advisory service, or substitute for competent professional advice.

19.2 The use of the Service does not discharge, diminish, or transfer any of your legal duties or responsibilities under the Health and Safety at Work etc. Act 1974, the Management of Health and Safety at Work Regulations 1999, the Construction (Design and Management) Regulations 2015, or any other applicable health and safety legislation, regulations, or approved codes of practice.

19.3 You remain solely responsible for: (a) appointing competent persons as required by law; (b) conducting suitable and sufficient risk assessments; (c) implementing appropriate control measures; (d) providing adequate information, instruction, training, and supervision; (e) maintaining safe systems of work; and (f) complying with all applicable health and safety legislation.

19.4 Any templates, checklists, forms, risk assessments, method statements, policies, or other health and safety documents provided by or created through the Service are generic in nature and MUST be reviewed, adapted, and approved by a competent person before implementation in any workplace.

19.5 We accept no liability whatsoever for any injury, illness, death, property damage, enforcement action, prosecution, fine, or other loss arising from your reliance on the Service without appropriate professional review, adaptation, and implementation by competent persons.

20.1 Entire Agreement: These Terms, together with our privacy practices as described herein and any additional terms you have agreed to by activating specific features ("Additional Terms"), constitute the entire agreement between you and StonePad and supersede all prior agreements, representations, and understandings. Any Additional Terms will be considered incorporated into these Terms when you activate the relevant feature. Where there is an express conflict between these Terms and the Additional Terms, the Additional Terms will control.

20.2 Severability: If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

20.3 Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If we do not immediately take action on a violation of these Terms, we are not giving up any rights under the Terms, and we may still take action at some point.

20.4 Assignment: You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms without restriction.

20.5 Force Majeure: We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labour, or materials.

20.6 Notices: Any notices required or permitted to be given under these Terms shall be sent to the email address associated with your Account (for notices to you) or to our published support email address (for notices to us).

20.7 No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms.

20.8 Headings: The section headings in these Terms are for convenience only and have no legal or contractual effect

21.1 These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

21.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).

21.3 If we do not immediately take action on a violation of these Terms, we are not giving up any rights under the Terms, and we may still take action at some point.

Copyright (c) 2024-2025 StonePad. All rights reserved.

The StonePad name, logo, and all related names, logos, product and service names, designs, and slogans are trade marks of StonePad. You must not use such marks without the prior written permission of StonePad.

All content, features, and functionality of the Service (including but not limited to all information, software, source code, object code, text, displays, images, video, audio, design, presentation, selection, and arrangement thereof) are owned by StonePad, its licensors, or other providers of such material and are protected by United Kingdom and international copyright, trade mark, patent, trade secret, and other intellectual property or proprietary rights laws.

No part of the Service, its content, design, functionality, structure, or any materials provided through the Service may be reproduced, distributed, modified, copied, imitated, used as inspiration or reference material, reverse-engineered, decompiled, disassembled, or created as derivative works, in whole or in part, without the express prior written permission of StonePad.

Any unauthorised reproduction, distribution, or use of the Service or its contents is strictly prohibited and will be prosecuted to the fullest extent permitted by law.

If you have any questions about these Terms and Conditions, please contact us at:

Email: support@stonepad.co.uk

By using the StonePad Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.